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From the Baltic Sea region and the Nordics: limestone from Öland and Gotland, limestone from Jämtland, green marble from Kolmården, pink marble from Fauske in Norway and limestone from Lindanäs outside Tallinn. We work with small-scale quarries that process the stone close to where it is quarried, and we are members of the Swedish Stone Industry Association. The origin is stated on every product page, and you can read more about us.

Because every tile is a piece of bedrock formed over millions of years. Fossils, veining, small cavities and chipped edges are not defects but what makes the floor yours. We pick your order from the same batch so the variation holds together, and we recommend mixing tiles from several pallets or boxes when laying. See pictures of what it looks like in A closer look at the stone’s natural character and Patterns in natural stone.

Honed, also called matt-honed, gives a smooth, matt surface where the colour and pattern of the stone show clearly – our most common choice for floors and walls indoors. Brushed gives a softer, slightly undulating surface with a more lively feel underfoot. Diamond-sawn and planed give texture and slip resistance, and are standard for paving stone outdoors. All finishes are cared for the same way. Most stones come in several finishes – compare them in the guide Surface finishes or order samples in two finishes and feel the difference.

That the tiles have a fixed width, usually 30 cm, but varying lengths. You lay them in running rows so the joints land unpredictably – the classic stone floor, and the format we keep in stock for fast delivery. If you want another format it can usually be made to order from the quarry, but count on at least 8 weeks’ extra lead time depending on the quarry, and on the time possibly slipping. Read Stone speak: what do falling lengths mean? and Let’s talk formats.

Yes, it is one of our most common uses. All you need to do is give your tiler our Recommendations for laying in bathrooms before work begins – it covers sealing, falls and the floor drain, and ends with a checklist for you and the tiler to go through together. Inspiration and pictures: Limestone in bathrooms, Marble in bathrooms and WCs.

Natural stone in a shower also asks a little more of you than ceramic tiles do: rinse the floor after showering, never use descalers or acidic cleaners, and check the sealer once a year. Even a perfectly laid floor can stain and discolour if the care is not followed – how to do it is in our care advice.

Expect the stone to live, too. In the shower the surface becomes a little more matt and darker where water stands most, the edges wear softly and the floor gains a patina that differs from day one. That is not wear in the usual sense – it is how a stone floor ages, and most people find that is when it looks its best.

Yes, natural stone conducts and stores heat better than most flooring and is one of the nicest floors to walk on barefoot. The heating is switched on only once the floor has dried, the surface has been sealed and the waiting time after sealing has passed – and is then ramped up according to the adhesive manufacturer’s instructions. The times are in our recommendations for bathrooms and hallways and kitchens.

For terraces, patios and garden paths we have paving stone with a planed or sawn surface, frost-resistant and made for the Nordic climate. The indoor tiles are thinner and not intended for outdoor use. Inspiration in Natural stone in the garden.

10, 12 or 13 mm depending on the stone – the thickness is listed under Specifications on every product page. That is thin enough to meet a wooden floor or ceramic tile without a high threshold, and with the adhesive the total build-up is roughly 15–20 mm.

Measure the area of the room and add about 15 % for cutting waste and fitting – the product page has a button that adds the waste for you. Prices are per square metre. We also always include 1–3 extra tiles in the delivery to cover any transport damage. Unsure about the quantity? Email the floor plan to support@ostersjosten.se and we will work it out for you.

Yes, and we always recommend it. Stone looks different in different light, and 20×20 cm is big enough to place next to the kitchen front, the wallpaper or the wooden floor. Order samples of all our stones and finishes for 149 kr each. Order three or more and you get 10 % off the samples. They ship as a parcel for a flat sample shipping fee and are delivered within 3–5 working days.

At least three: the stone you have in mind, the same stone in another finish, and a stone you have not considered. Most customers are surprised by how much the finish changes the impression. Three samples also give you 10 % off.

Yes. Email a floor plan or a few photos to support@ostersjosten.se and tell us about the room, the feeling you want and the materials next to it. Our interior architect replies within 1–3 working days with suggestions for stone, finish and format, a floor sketch and a moodboard. It costs nothing and commits you to nothing. Read more on the contact page.

A sample shows a single tile of a natural material, and a floor consists of hundreds. Shades, veining and fossils vary within the same quarry, and that variation is exactly what makes the floor alive. If you are unsure how much variation you want, order two samples of the same stone or read Hesitant about natural stone as a material?

By card (Visa, Mastercard, American Express) directly at checkout, or by advance invoice if you prefer to pay by bank transfer – choose “Advance payment by invoice” at checkout and we send an invoice and ship the goods once it is paid. Companies with a business account pay by invoice in the company’s name.

Stock status is shown on every product page, per finish and format. If an item is temporarily out of stock you can see when the next delivery is expected, and you can order in advance to secure your place in the queue. Paving stone and made-to-order items are produced on order – the lead time is on the product page.

Contact support@ostersjosten.se as soon as possible with your order number. We start picking stocked items right away to keep the delivery time, but if we catch it before packing we are happy to change it. Made-to-order items produced or cut to your measurements cannot be changed once production has started.

Window sills come in fixed lengths in the same stones as the floors – 2 cm thick with a honed front edge. The length is easily cut on site with an angle grinder, and the edges are finished with a polishing pad. Do order a sample of the same stone as the floor first, so sill and floor speak the same language. See window sills and skirting or read the guide Grout, skirting & window sills. Other sizes, stair treads and other special fabrication are quoted by email.

Yes. Shipping to Denmark, Norway, Finland, the United Kingdom, Germany, the Netherlands, Austria, Switzerland and the rest of the EU is calculated automatically at checkout. Other countries are quoted per order – email us what you would like to order and where.

It depends on what you order and where to. Stocked items ship from our warehouse, samples and accessories go as parcels, and paving stone, window sills and made-to-order items are produced on order. To remote areas and at busy times it can take a little longer, and for deliveries to countries outside the EU customs handling can add a few days. You get a tracking link as soon as the order has left the warehouse.

• Sweden: stocked items 7–10 working days, samples and accessories 3–5 working days, made-to-order items from 8 weeks.
• Denmark: stocked items 7–10 working days, samples and accessories 3–5 working days, made-to-order items from 8 weeks.
• Norway: stocked items 7–14 working days, samples and accessories 3–7 working days, made-to-order items from 8 weeks.
• Finland: stocked items 7–10 working days, samples and accessories 3–5 working days, made-to-order items from 8 weeks.
• United Kingdom: stocked items 7–14 working days, samples and accessories 3–7 working days, made-to-order items from 8 weeks.
• Germany: stocked items 7–10 working days, samples and accessories 3–5 working days, made-to-order items from 8 weeks.
• Netherlands: stocked items 7–10 working days, samples and accessories 3–5 working days, made-to-order items from 8 weeks.
• Austria: stocked items 7–10 working days, samples and accessories 3–5 working days, made-to-order items from 8 weeks.
• Switzerland: stocked items 7–14 working days, samples and accessories 3–7 working days, made-to-order items from 8 weeks.
• Rest of the EU: stocked items 7–14 working days, samples and accessories 3–7 working days, made-to-order items from 8 weeks.

Delivery times are approximate working days from when the order leaves the warehouse. Made-to-order items have the lead time stated on the product page.

It depends on weight and address, and you see the price at checkout before you pay – add the items to the cart and enter your postcode and it is calculated. Floor and wall stone goes on a pallet, so it pays to order stone, grout and sealer in the same order – in the cart we work out how much you need. Stone samples ship as a parcel for a flat sample shipping fee regardless of quantity.

Shipments up to 15 kg are sent as a parcel to your pick-up point. Heavier shipments arrive on a pallet by truck and are unloaded with a tail lift to the nearest accessible spot at the property boundary. The driver does not carry in, so make sure someone can receive the delivery and that there is room for a pallet. Everything you need to prepare is in Before your delivery.

A pallet truck needs a passable road and a flat surface to unload on. If you are unsure – a narrow gravel road, a steep driveway, a courtyard – email us when you order and we will find a solution in advance, for example delivery to a nearby address. If the delivery cannot be completed on site, redelivery or return shipping is charged.

No, our warehouse is not open for collection – all orders are packed and shipped from there. That is how we keep delivery times short and make sure the stone arrives intact: the pallet is strapped and wrapped for transport, which is hard to do as safely in a trailer.

Let us know before the delivery day and we will rebook. Parcels that are not collected and pallets that are not received are returned after four working days, and return shipping and storage are charged. That is needlessly expensive – an email is all it takes to avoid it.

Limestone and marble are laid with the same technique as ceramic tiles, so a tiler certified for wet rooms can lay our stone. But a few things differ from ceramic tiles, and they are decided before the tiles are in place.

So give the tiler our recommendations well before work begins – Recommendations for laying in bathrooms or Recommendations for laying in hallways and kitchens, depending on the room. They cover substrates, falls and the floor drain, sealing, choice of adhesive and drying times. Also available in Dansk, Norsk and Deutsch.

Each document ends with a checklist for you and the tiler to go through together, with the make and product name of what was used. Keep it with your order confirmation.

Waterproofing and adhesive are chosen by the tiler together with their supplier. Grout, sealer and cleaning products are available from us.

Ardex G10, a fine-grained grout available in five colours from stone grey to basalt so you can blend in or accentuate the joint. 5 kg covers about 15 m² with a 3 mm joint – in the cart we work out the quantity for your stone and format. In corners and against walls use a silicone made for natural stone, in a colour matching the grout – ordinary sanitary silicone can leave dark streaks in the stone. Order the grout together with your sample to see the colour against the stone.

Yes – the sealer is what makes limestone and marble easy to care for. The tiler seals the stone before laying in showers and wet rooms (Verna Pre-Protect) and the whole floor after grouting (Verna Protect – 1 litre covers about 10 m² of limestone or 20 m² of marble). In the cart we work out how many bottles you need. After that you do the water test once a year and apply a new coat only if the water soaks in – how to is in our care advice.

With Verna Daily Clean, a mild cleaner that does not break down the sealer. One bottle is diluted 1:200 and covers about 1,500 m² of floor – in practice a year of cleaning. Avoid soap, lemon, vinegar and ordinary all-purpose cleaners; they are acidic or fatty and dull the stone over time.

Grease and oil: Verna Deep Clean. Rubber, glue or wax: scrape carefully, dissolve the rest with white spirit, finish with Daily Clean. Limescale in the shower: Deep Clean 1:20, never descalers. Acid damage from lemon or wine cannot be removed – minor marks wear into the floor’s patina, larger ones are replaced by a tiler. Unsure? Email us a photo. All products are under Protection & cleaning.

Tape directly on the stone, even for short painting jobs – the adhesive can leave permanent marks. Plastic as a protective cover during construction; use something that breathes. Sealing after grouting on a surface that is not completely dry. Standing water on floors with poor falls. And be patient with the underfloor heating: it is switched on only once the floor has dried and the sealer has had time to work.

Like the floor: seal with Verna Protect before the pots go on, use saucers under plants and wipe with Daily Clean. If you have an older sill that was never sealed, or that has stains, start with a deep clean with Verna Deep Clean, let the surface dry completely and then seal. See our window sills.

Look over the pallet when you receive it and note any visible damage on the delivery note before you sign. Then go through the tiles within 7 days and before laying. Occasional edge chips and chipped edges are normal and are hidden in the joint or cut away – which is why we recommend 15 % extra stone, and we always include 1–3 extra tiles in the delivery for any transport damage. If you find more serious damage, email us photos the same week.

Fill in our complaint form with your order number and a description of the problem, then email photos of the damage to support@ostersjosten.se – that gives us everything we need to reply quickly. We get back to you within one working day and, for an approved complaint, send replacement stone or refund you, and we cover the return shipping. Under the Swedish Consumer Sales Act, the right of complaint applies for three years for defects present at delivery.

A defect is something that was in the stone when you received it: broken tiles, the wrong item, or a deviation from what you ordered. That you take up with us, and the right to claim applies for three years under the Swedish Consumer Sales Act.

Colour and pattern variation, fossils, glass veins, small cavities and chipped edges, on the other hand, are the character of natural stone, not defects – and so is the patina the stone gains over the years: a more matt surface in walkways and showers, softer edges, a floor that looks used and alive.

How the stone is laid is a matter between you and your tiler, who is responsible for the work. Our advice is gathered in Recommendations for laying in bathrooms and Recommendations for laying in hallways and kitchens – do give them to the tiler before work begins.

Care also affects how the floor holds up. Descalers, acidic cleaners and a sealer that has not been maintained cause stains and dull patches that no laying can protect against. That is what our care advice is for.

See also A closer look at the stone’s natural character.

Yes, within 14 days of receiving stocked items. Email us and we send instructions. You pay the return shipping (about 1,500 kr incl. VAT for a pallet of up to 20 m²), and the stone must be unopened in its packaging, not laid or cut, and packed so it survives the journey back. The refund is made within 14 days of the return reaching the warehouse. Excluded are made-to-measure items and made-to-order items outside standard formats; samples are covered by the right of withdrawal – which is why samples and advice before buying are so valuable.

No, the right of withdrawal applies to the whole order. Leftover tiles are worth keeping, though: the same batch cannot be ordered again, and a few spare tiles are worth their weight in gold for a future renovation or if a tile gets damaged. Many customers use the rest for a window sill, a shelf or a threshold.

For an approved claim: yes, all of it. For a cancelled purchase the price of the goods and the original standard shipping are refunded, while the return shipping is deducted. Full terms are under Terms & policies.

30 % off stone samples for your projects, payment by invoice in the company’s name, prices and quotes adapted to the project’s volume and a contact person who replies within one working day. The account is free. Apply for a business account – we normally approve within one working day. Companies elsewhere in the Nordics and the EU are just as welcome.

Log in with your business account to see your prices directly in the web shop and place orders around the clock with invoice as the payment method. Larger projects, special formats and made-to-order items are quoted by email – send drawings, quantities and the delivery date you need to support@ostersjosten.se.

Yes. Our interior architect prepares stone suggestions, laying sketches and moodboards for your project, and we provide technical data on thickness, weight and surface finish for specification. Email drawings and a short description to support@ostersjosten.se, or call us weekdays 10–15 (CET) and we will set up a video meeting.

We deliver to building sites, warehouses or directly to the end customer, and can split larger projects into stages. Delivery on a set day is something we offer our Partner customers – companies that buy from us on an ongoing basis. Tell us what you need when you apply for a business account and we will go through what applies to you.

Yes, but you may as well order yourself and enter the tradesman’s address as the delivery address. The business account is for companies that buy on an ongoing basis; as a private customer you get the same advice and full consumer protection by buying in your own name.